How do I signup for an account?
Before signing up for a class, you have to register for an account with Compliance Review Services. Click here to signup for an account.

How do I signup for a class?
Before signing up for a class, you have to register for an account with Compliance Review Services. Once you have an account you can signup for classes. Once you have logged in visit our list of classes and click on the signup link. Then fill out the signup registration form and pay. Once you login you will see a list of classes that you are currently enrolled in. If you have problems with payment, view the payment instructions link.

Help! I forgot my username and password.
Your username is the email address you used when you signed up for an account. If you know your email address, but can't remember your password you can have it emailed to you by entering your email address at our password recovery page.

Help! I know my password but forgot my username.
Your username is the email address you used when you signed up for an account. If you don't know what email address you used, contact support.

How do I pay for the class? Is the process secure?
The payment process is completed via Paypal.com. After filling out the signup registration form, you will be redirected to a special payment page on Paypal.com You do not need a Paypal account to sign up for a class. You can use any major credit card on the payment page. Paypal payments are made via a secure payment page at Paypal.com.

My payment was denied or not completed when I tried paying with Paypal. How can I go back to the payment process?
Just go back to the main page and log in. All classes that you have signed up for or attempted to signup for will be listed along with their payment status. For any class with an incomplete payment, there will be a link next to is labeled "Make Payment". Click on that link to begin the payment process again.

How do I receive credit for my contact hours?
Information about receiving credit for your contact hours can be found on our instructions page. For help regarding receipt of your contact hours, you can contact support via our support page.

Help! I cannot print my certificate.
If you cannot print your certificate, there could be more than one cause. Please make sure you have made payment for the class. To check your payment status, login to view your class list. Each class with have a label for payment status. If payment status is "Incomplete", then you will not be able to print your certificate until you have made payment for the class. If you have not made payment, click on the "Make Payment" link next to the class and follow the Paypal payment process. If you have problems with payment, view the payment instructions link. If you have made payment and the payment status is still listed as "Incomplete", please contact support.

If payment status is listed as "Complete" and you cannot print your certificate, make sure you have filled out the evaluation form for the class. Certificates are not awarded until the evaluation is completed. If you received an error when filling out the application, please send the error to our support department and fax the evaluation to 512-535-0686. If you have completed the evaluation, and received no error, but still cannot print the certificate, contact support.

When I fill out the evaluation form, I get an error.
If you received an error when filling out the application, please send the error to our support department and fax the evaluation to 512-535-0686.

I still cannot print my certificate or I do not have a printer, can you email me a copy?
Due to fraudulent and counterfeit certificate attempts, we cannot email you a copy of your certificate until every other option has been exhausted. Please contact support and we will try to resolve any issues you may be having with the system as quickly as possible. If you do not have a printer, we recommend visiting your local library or copy print shop to print your certificate.

How do I know if cookies are enabled on my browser. How do enable my cookies?
Your cookie status is: Your cookies are turned ON.

Do you share my personal information or test results with third parties?
No. We only share your information in the event that we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our site. We will not sell your information to third parties for any reason.

I am a healthcare employer and I would like several of my employees to take some classes. Can I sign them all up at once under the same account?
No. Each student must have their own email address and must signup for their own separate account.

Are there any group discounts?
There are no group discounts at this time.

What is the difference between contact hours and clock hours?
Click here for information about contact hours and clock hours.